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Terms & Conditions

All tickets can be purchased online as an e-ticket or for delivery.

General Info

  • Book tickets online 24 hours a day, 365 days a year.
  • Box Office regularly check prices to make ensure their booking fees are lower than other ticket outlets.
  • All tickets are sold subject to Box Office Terms and Conditions.
  • For Live Music events we operate as a 14+ venue; customers under 16 must be accompanied by a ticket holding adult over the age of 18, no one under the age of 14 will be permitted at any of licenced premises, even if accompanied by a ticket holding adult over the age of 18. For the avoidance of doubt these live music rules apply to any event in Y Plas or the Great Hall that finish on or before 23:00. 
  • All club night events are strictly 18+ and guests must have valid ID with them. ID accepted include a valid Passport or a valid driving licence only.
  • Cardiff Box Office accept all major UK Credit / Debit cards, with the exception of American Express.
  • Please contact SUEvents@cardiff.ac.uk for any further information.
  • Tickets are not permitted to be re-sold under any circumstances. We strongly recommend that you purchase tickets from official sellers. Cardiff Box Office cannot help individuals that purchase tickets from 3rd parties.

E-tickets

  • Tickets purchased as "e-tickets" will be emailed to the email address registered to your account. If you do not receive an e-mail upon completing a purchase, please check your Junk or Spam folder.
  • Please bring your e-ticket with you to the event, ensuring the barcode is clear for our scanners to read.
  • E-tickets are not transferable.

Delivery

  • Tickets will be posted to the address registered to the account, or entered at the time of purchase. Cardiff Box Office are unable to change the delivery address after a purchase has been completed.
  • Cardiff Box Office endeavour to send tickets out as soon as possible, however, this can be anywhere up to 2 weeks before the event. If your tickets are urgent, we recommend purchasing an e-ticket.
  • Please note, Cardiff Box Office currently only ship to UK Mainland addresses.
  • Please contact Cardiff Box Office for further information.

Returns Policy

Refunds are available only if the event has been cancelled, postponed, or has significantly changed from the advertised billing. If this is the case then please contact boxoffice@cardiff.ac.uk. Booking and Postage Fees are non-refundable. This does not affect your statutory rights.

Age Restrictions

Regular nightclub events are age 18+ unless specifically noted on the event page. All members and guests must provide photo ID as proof of age if asked by a member of security or a member of Students' Union staff. Cardiff Box Office only accept a valid passport or a valid driving licence. If you are unable to provide proof of age, you maybe refused entry or refused service at our licenced bars.

Bringing Guests in to the Students' Union

Cardiff University Students are entitled to bring one guest in to the Students' Union. Your guest must be 18+ years old. Your guest must arrive with you and must provide photo ID as proof of age. Cardiff Box Office only accept a valid passport or a valid driving licence.

Ticket Purchases

Tickets are issued subject to the following terms and conditions.

  • Cardiff Box Office sells tickets on behalf of promoters, producers, performers and venues. The tickets you purchase remain the property of the promoter/Cardiff Box Office.
  • Tickets purchased from Cardiff Box Office may be subject to a per ticket booking fee and additional postage fee.
  • Tickets may be restricted to a maximum number per person to discourage unfair ticket buying practices. Cardiff Box Office reserve the right to cancel tickets purchased in excess of this number without prior notice.
  • Tickets will be posted to the address provided at time of purchase. Cardiff Box Office will not be responsible for any tickets that are lost or stolen.
  • Cardiff Box Office aim to dispatch tickets as soon as possible. They are not able to specify an exact date of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived within five days of the event, please contact Cardiff Box Office.
  • It is your responsibility to check your tickets; mistakes cannot always be rectified.
  • Tickets are sold subject to the Promoters right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
  • At the request of the promoter a partial or full refund can be issued to the purchaser if an event is cancelled or substantially changed from the advertised description. Only face value will be refunded. Booking fees and postage are non-refundable.
  • If an event is cancelled or rescheduled, Cardiff Box Office will use reasonable endeavours to notify ticket holders once relevant authorisation from the promoter is received. Cardiff Box Office do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
  • The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
  • There is no readmission of any kind.
  • Cardiff Box Office accepts no responsibility for any personal property.
  • Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall result in ejection from the venue.
  • Cardiff Box Office reserve the right to refuse entry of any patrons that act in a way such to damage the reputation and or Premises License conditions of the Students Union.
  • Events hosted by external promotors; additional terms and conditions may apply. Please refer to the specific event for full details.

CUSU Cloakroom T&C's

All items deposited in the cloakroom are subject to the following Terms & Conditions:

1. Cardiff Union Services Ltd (CUS Ltd.) may place any article deposited in the cloakroom, or other location deemed suitable by CUS Ltd

2. Cardiff Union Services Ltd. accepts no liability for loss or damage unless proven to be as a result of negligence by an employee of CUS Ltd.

3. In the event of proven loss or damage, CUS Ltd limits the liability of any claim to £50 per affected ticket only.  Any item deposited deemed greater than £50 is done so at the depositors own risk.

4. A maximum of one item per cloakroom ticket may be deposited.

5. CUS Ltd takes no responsibility for items attached to or in pockets of clothing, including any fragile or perishable goods contained within articles deposited.

6. CUS Ltd. accepts no responsibility for any valuable items, including money, jewellery and mobile electronic devices left in deposited items.

7. CUS Ltd. Reserves the right to refuse any article of clothing or property at any time if it considers it unsuitable for deposit

8. CUS Ltd may search any item deposited if it is deemed in the interest of public safety and will incur no liability for the removal or destruction of any item found.

9. Items will only be returned to the depositor on the production of a valid, undamaged ticket. No liability will be accepted for the loss of a ticket.

10. Items left uncollected for more than 14 days will become property of CUS Ltd who reserves the right to give items to selected charities.

11. In the event of a depositor losing their cloakroom ticket during an event the following procedure is implemented;

11.1 The depositor is invited to report to the Duty Manager at the end of the night.  Depending on the depositor being able to identify the relevant ticket number, initials on the ticket and provide an acceptable description of the ticket item.  The item will be released to the depositor.

11.2 Alternatively, the depositor is invited to return to the Students’ Union the following day (or within 14 days of items uncollected) and report to Reception or Security on the second floor of the Students’ Union building. The procedure stated in 11.1 will be followed.

Dress Code Policy 

1. We reserve the right to confiscate any item that may cause harm or alarm. This includes but is not limited too:

  • Hi-Vis clothing.
  • Hard Hats.
  • Imitation Weapons such as swords, shields, guns etc.
  • Inflatables.
  • Hand Cuffs – metal or plastic.
  • Anything that may be deemed dangerous by security staff or duty management.

2. Confiscated items will be kept at the security desk until the end of the event. After this time, any items will be disposed of.

3. We are not responsible for any lost or damaged confiscated items.