Business Communication Skills 16/11/20
Microsoft Teams • Mon 16 November 2020 17:30-19:30
"Saying the right things at the right time."
The emphasis on communication skills relates to the growing importance of the customer. All businesses have customers, internally and externally, and being able to both behave in a professional manner and communicate the correct information in user-friendly language is considered to be of vital importance to the service being provided. A recent survey showed that employees performed badly in areas such as “going the extra mile”. This unit concentrates on how communication plays its part so that you will be able to overcome difficult customer behaviour and bring transactions to successful conclusions.